Application Maintenance Support is post implementation support for clients who are live on SAP.

Based on the maturity level of SAP implementations AMS can be further classified as client specific dedicated team / FLEX model – shared services across the client.

  • Supporting core SAP developments and modules
  • Supporting IS and mySAP Solutions
  • Supporting integrated environment (SAP and non SAP)

Challenge:

Key challenge on post go-live support is resolution of tickets / issues ahead of SLA norms thus ensuring zero system downtime

Highlights on execution model:

  • Dimension 8th ticket tracking tool and metrics based ticket tracking analysis followed by continuous process improvement will ensure tickets are always under control.
  • Based on the SAP maturity level Dimension 8th can offer dedicated team support / shared services (flexible team approach)
  • Dimension 8th Center of Excellence and Dimension 8thMeets will ensure continuous process improvement.
  • Tickets will be aligned and prioritized based on business priority.
  • Dimension 8th’s resolution of tickets also focus on training end users based on train the trainer approach.
  • Resolution of tickets from all the perspective followed by regression test as appropriate.